Step 1
AI flags the message before it sends
What
SMS
message
1
segments
128
characters
⚠️
"FREE wash" is a restricted term under Tommy's Express Brand Standards. Unlimited TommyClub members already get unlimited washes, so this offer conflicts with membership positioning. Replace with a specific upgrade value like "$5 off Tommy's Premier" or remove the offer.
AI ✦ Set by Corp 👑
Hey {{first_name}}! 🎉 Stop by Tommy's Express {{group_name}} this Saturday and get a FREE wash when you bring a friend. No coupon needed, valid Sat 8am–8pm.
+
😊
128 Char • 1 Seg • SMS
Preview 👁
corporate decides
Step 2
Corporate sets how the agent enforces the rule
Validation
How should the agent handle this violation?
Warn
  • A prominent warning is shown to the franchisee
  • They can review and choose to proceed
Block
  • A prominent error is shown — send is disabled
  • Message cannot go out until the issue is fixed
  • Use sparingly — reserved for legal requirements